Content Moderation

Effective as of December 13, 2022.

1. Steps

Passes recognizes the importance of moderating content to create a safe, supportive, and fun community. To ensure all content on the platform is legal and compliant with our Platform and Creator Terms of Service (collectively, the “Terms”) and Community Guidelines, we take the following steps:

1. We scale a user’s privileges on Passes based on the level of compliance they have done (see Compliance Levels and Privileges) Notably:
   • only Creators (who have completed a KYC check by default) can post and/or sell content.
   • only Fans who have opted to complete a KYC check can send media over Direct Messages
2. We user Persona to verify user-provided government ID documentation and ages to ensure the following:
   • User liveliness (to avoid bots)
   • Selfie matches with provided government ID documentation (to avoid criminals, fraudsters, duplicate accounts, and impersonations)
   • Accurate user age
3. At signup, all users must agree to the Platform Terms of Service and Privacy Policy.
4. When a user seeks to become a Creator, they must conduct the KYC verification and agree to the Creator Terms of Service.
5. Users always start as “fan” accounts, and can be elevated to “Creator” after applying and completing the necessary steps (see Compliance Levels and Privileges)
6. Any creator who seeks to create co-authored or collaborative content (with another person) must follow our Creator Collaboration Policy.
7. Our team manually reviews every piece of Creator content before publication on the platform to ensure it complies with the Terms and our Community Guidelines.
8. Any post containing Content that may be illegal or violates the Community Guidelines will be immediately removed. The offending Creator will be suspended or banned from the platform depending on the severity of the violation.
9. All content and Creator profiles can be reported. Passes manually reviews all user reports and takes the necessary steps if we discover anything illegal or in violation of our rules.

2. Vigilence for banned words

Passes has a list of banned words, which are flagged and removed if they appear on the platform in any captions, handles, direct messages, display names, bios, or hashtags. Passes incorporates the Association of Sites Advocating Child Protection (ASACP) “Unacceptable Terms” list to more robustly combat child sexual abuse materials (CSAM) and online sexual harassment.

3. Human-in-the-loop manual review

Given that Passes is an invite-only platform, we take significant steps to review all content before it is posted. Our team of trained exports manually reviews all media before it is posted by Creators (based on our Community Guidelines).

4. Submitting complaints and appeals

Please review our Complaints, including how to file an appeal.