Effective as of December 12, 2022.
If you are a User of Passes, this Complaints Policy constitutes part of your agreement with us.
To file a complaint with Passes (including any complaint about Content appearing on Passes or the conduct of a User), please send the following details to firstname.lastname@example.org or 1 S.E. 3rd Avenue, Suite 1440, Miami, FL 33131.
Complaints about illegal or non-consensual content
After we receive a complaint about illegal or non-consensual content:
Any dispute regarding our determination that Content is non-consensual will be submitted by us to a neutral arbitration association at our expense.
Upon receipt of all other complaints:
Unjustified or abusive complaints
If you use Passes, you warrant (which means you make a legally enforceable promise) that you will not spam or abuse our Complaints policy by making unjustified or other bad faith complaints. We may suspend or terminate Users who make unjustified or abusive complaints.
Chargebacks and Disputes
If a User seeks a chargeback or dispute from their credit card company, the User’s access to Passes may be suspended or revnoked. If you believe your account has been suspended in error, please contact support. Any amounts that Users seek to refund or chargeback will be reported to the Creator and will be removed from the Creator’s income.