Pausing or Canceling Your Membership

How to cancel or pause your membership

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How to cancel your membership

  1. On the left-hand sidebar, go to Memberships

  2. Select the membership you'd like to cancel and hit Cancel Subscription

  3. Fill out the feedback form that pops up to continue

  4. You have the option to Keep Subscription and Accept Discount or Confirm Cancellation

  5. If you still want to cancel, you now have the option to pause your membership by choosing how long to pause (1 month, 3 months, 6 months) and clicking Pause Membership


❓FAQ

Q: When I pause a membership and resume later, how does billing work?

A: If you pause for 3 months, but change your mind and decide to resume 1 month into the pause, you will be charged on the day that you decide to resume your subscription, which will start a brand new billing cycle.

Q: If I pause my membership, do I still get access to my membership for the remainder of the paid duration?

A: Yes. you will still have access because the pause duration will begin on the next billing date.

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