Setting Up Automated Messages
Automated Messages allow you to set up trigger-based messaging sequences to better engage with your fans. When fans take specific actions, they’ll automatically receive messages based on the conditions and triggers you define.
This feature expands on the previous Welcome Messages capability, giving you even more control with conditionals, delays, and rich text options.
💡The existing Welcome Messages feature is no longer editable. You can still view your old Welcome Messages, but to make changes or create new automated sequences, you’ll need to use the new Automated Messages feature.
Creating Your First Automation:
How to set up an automated message sequence
On the left-hand sidebar, go to Creator Tools → Automated Messages
Click + New Automation to start building your sequence
Select a Fan Action Trigger from the list (see available triggers below)
Hit Save to create the automation
Add additional steps to your automation by choosing either a Condition or an Auto Message
Configure each step and save your automation when complete
Available Fan Action Triggers:
You can trigger automated messages based on these fan actions. We’ve already set these up for you.
On Follow - When a fan follows you
On Unfollow - When a fan unfollows you
On Membership Purchase - When a fan buys any membership or a specific membership tier
On Membership Expire - When any membership or a specific membership expries
Free Trial - When a fan starts a free tiral
On Livestream End - When your livestream ends
On Post Comment - When a fan comments on any post or a specific post
On Fanwall Comment - When a fan comments on your wall
Message with Keywords - When a fan messages you with specific keywords
Like Post - When a fan likes any post or a specific post
On Marketplace Purchase - When a fan purchases from your marketplace
On Content Purchase - When a fan purchases any content or specific content from your Vault
Understanding Conditions:
Conditions are rules that determine whether the automation should continue for a specific fan. They help you target the right audience with the right message.
How conditions work:
Add conditions to filter which fans receive your Auto Messages
Combine multiple rules using And/Or logic
By default, multiple conditions stack as either all And or all Or
Use Group Conditions to combine And and Or logic for more complex targeting
Example: You could set up an automation that triggers on membership purchase AND the fan has tipped you before OR has purchased content in the past 30 days.
Building Your Message Sequence:
Triggers determine what fan action starts the automation
Conditions decide who qualifies to receive messages
Auto Messages are the custom messages those qualified fans receive
Add delays between messages to space out your communication
Use rich text formatting to make your messages more engaging
💡You can create multiple steps in a single automation, allowing you to build sophisticated messaging sequences based on fan behavior.
Additional Resources:
For an in-depth visual guide, templates, and conditions, visit the link here.
❓FAQ
Q: What happened to my existing Welcome Messages?
A: Your existing Welcome Messages are still visible but can no longer be edited. To make changes or create new welcome sequences, use the Automated Messages feature with the "On Follow" trigger.
Q: Can I set up multiple automations for the same trigger?
A: Yes. You can create multiple automations for the same trigger with different conditions to target different fan segments.
Q: How do I add a delay between messages?
A: When adding steps to your automation, you can configure delays between Auto Messages to space out your communication.
Q: What's the difference between a Condition and a Trigger?
A: A Trigger is the fan action that starts the automation (like following you). A Condition is an additional rule that determines if a specific fan should receive the message (like if they've purchased content before).
Q: What happens of an automation is created and two of the flows use the same exact triggers and conditions?
A: The same automation will be sent twice. There is no cross-automation checking.
Q: Is there a way to make sure fans who have been recently chatting with the creator is not sent the automations?
A: Not currently, but this may be added as a condition in the future.
Q: Is there a limit to how many automations are created?
A: Yes. There is a maximum of 20 steps per automation, maximum of 40 automations per creator account, and maximum of 50 conditions per condition step (including nested conditions). Condition steps have a maximum depth of 3 tiers.
Q: How do you check for analytics on the messages created?
A: Messages sent are shown individually in history of Analytics > Messages section of the app.