[Fan] Can’t Sign In

If you’re experiencing trouble signing up or accessing your Passes account, here are some common issues and solutions:

• Incorrect Email or Password: Double-check that you’ve entered the correct email and password. If you’ve forgotten your password, reset it via https://www.passes.com/forgot-password.

• Correct Logins: If you originally logged in using Google, Facebook, or another external account, you must use the same method to log back in, as resetting your password won't apply to these login methods.

• Account Status: Ensure your account is active and hasn’t been deactivated or suspended. Check for emails or notifications from Passes for potential reasons for any suspensions.

• Browser Issues: Try using a different browser or device or clear your browser cache and cookies:

  • Chrome: Go to Settings > Privacy and Security > Clear Browsing Data.

  • Firefox: Go to Options > Privacy & Security > Cookies and Site Data > Clear Data.

  • Safari: Click Safari in the menu bar > Preferences > Privacy tab > Click Manage Website Data and then Remove All

• Internet Connection: Verify that your internet connection is stable and working properly.

• Two-Factor Authentication (2FA): If 2FA is enabled, ensure you’re entering the correct verification code sent to your device.

• Account Lock: Multiple failed attempts might temporarily lock your account. Wait a few minutes before trying again.

• Firewall or Security Software: Make sure your firewall or security software isn’t blocking access to the Passes website.

If you’ve tried these steps and are still having issues, contact our Support Team for further assistance.