Passes NPS Survey

All users (creators + fans) now have the opportunity to provide direct feedback about their Passes experience on both web and mobile.

What is an NPS survey?

NPS stands for “Net Promoter Score” and is a way for us to measure your user experience from a scale of 0-10.

We’ve been sending out our survey through SMS, but we’ve now implemented it directly on both web and mobile versions to make it easier and more accessible for you to give your feedback.

How it works?

If you’ve logged into your Passes account within the past 90 days and you haven’t submitted a response during that time frame, your NPS survey will pop up in the lower right corner when you open up Passes.

The NPS survey will ask how likely you are to recommend Passes to a friend, from a scale of 0-10. Once you hit “Submit,” you will see a second page that asks, “What’s the Main Reason for Your Rating?”

At any time, you will have the option to click out of the survey by clicking the “x” button on the upper right hand corner.

❓FAQ

Q: When can users expect to see the NPS survey?

A: A user is eligible to see the NPS survey pop up if:

1. They have logged in within the past 90 days, and

2. They have not submitted an NPS response in the past 90 days.

Q: Do both creators and fans see the survey?

A: Yes, all users of Passes will see the survey.

Q: What is this going to be used for?

A: The survey responses will help our internal teams gauge how users are enjoying their Passes experience. We will take your feedback and implement them to improve your experience on our platform.