Verification Process FAQ

To verify your identity and access your account securely, follow these steps based on your age group:

Steps for a Successful Verification

• Government ID Check Passes ensures strict compliance with ID verification to maintain authenticity and accuracy. Follow these tips:

  • Authenticity: Avoid submitting replicas, paper copies, or tampered IDs.

  • Legibility: Ensure all four corners are visible, avoid glare or scratches, and use a well-lit room.

  • Validity: Use a valid and up-to-date government-issued ID, ensuring names and birthdates match your account details.

• Selfie Check Take a live selfie for verification. Ensure:

  • Clear Photo: Use proper lighting, avoid blurry images or glare.

  • No Spoofs: Selfies must be taken live, not using a recording or existing picture.

  • Unobstructed Face: Do not wear face coverings or accessories that obscure your face.

Additional Tips for a Smooth Process

• Fixing Verification Errors: If your ID or selfie fails verification 3-4 times, stop retrying and contact Passes Support.

• Lighting & Background: Use a well-lit area and ensure the background contrasts with the ID or selfie.

• Acceptance of Terms: Complete the account setup by accepting Passes’ Terms of Service.

Completing these steps will help you successfully verify your identity on Passes. For further assistance, visit https://www.passes.com/help