Creating Safe Spaces on Passes: Community Guidelines, Content Moderation, and Appeals
If you missed it, the link to the full Trust & Safety webinar recording is available here!
At Passes, the type of content in our communities directly shapes how people feel on the platform. That is why we have built dedicated processes at every step of the content flow to protect creators, fans, and the communities they build together.
This guide covers everything you need to know about how Passes approaches community safety: our Community Guidelines, our two-layer content moderation process, content statuses, and the new Appeals tool that gives creators more control over their content.
You can also watch the full recording of our Creating Safe Spaces creator webinar by clicking here.
What Do We Mean by "Creating Safe Spaces"?
Creating a safe space on Passes means building an online community where creators and fans feel protected, respected, and supported. It means having clear standards for what content is acceptable, transparent processes for reviewing content, and accessible tools for creators to understand and respond to moderation decisions.
Every feature in this guide exists to support that goal.
Passes Community Guidelines
Our Community Guidelines are one of the most valuable tools available to creators on Passes. They are designed to guide content creation in alignment with Passes' content moderation standards and to help creators build positive, thriving fan communities.
To make them as accessible as possible, the Community Guidelines are written in plain English and organized into clear categories. If you have not read them yet, we strongly recommend starting there before uploading content to Passes.
How Content Moderation Works on Passes
Passes uses a two-layer content moderation process to review all content uploaded to the platform.
Layer 1: AI Review
When content is uploaded to Passes, it is immediately reviewed by best-in-class AI moderation tools. This layer provides fast, consistent screening of all content against our Community Guidelines and Terms of Service.
Layer 2: Human Review
Content flagged by the AI layer is then reviewed by a human agent who verifies the accuracy of the AI classification and updates the status if needed. This ensures that automated decisions are always checked by a real person before they take effect.
Content Status Definitions on Passes
To give creators clearer visibility into what is happening with their content, Passes has replaced the previous "flagged" status with more detailed, descriptive statuses.
- DM/Members Only: Content can be shared via DMs or posted on your wall, where it will only be visible to subscription holders
- Banned: Content found to be in breach of our Community Guidelines or Terms of Service and cannot be shared on Passes
These statuses are designed to give you a clear, immediate understanding of your content's situation so you can take action quickly if needed.
How to Appeal a Content Decision on Passes
Passes has introduced a new Appeals tool that gives creators direct control over challenging moderation decisions they believe are incorrect.
How to Submit a Content Appeal
- Go to your Vault in your Passes account
- Find the piece of content you want to appeal
- Click the Appeal button on that content
- Submit your appeal
Appeals are prioritized within our moderation queues and will be reviewed within 24 hours of submission.
Frequently Asked Questions About Passes Content Moderation and Safe Spaces
What are the Passes Community Guidelines? The Passes Community Guidelines are a set of content standards written in plain English that define what content is acceptable on the platform. They are organized into clear categories and are designed to help creators build positive, safe communities for their fans. You can read them in full here.
How does Passes moderate content? Passes uses a two-layer moderation process. Layer 1 uses AI tools to review content when it is uploaded. Layer 2 involves a human agent who verifies the AI's classification and updates it if necessary. This ensures both speed and accuracy in content review.
What does DM/Members Only status mean on Passes? Content with a DM/Members Only status can be shared through direct messages or posted on your creator wall. If posted on your wall, it will only be visible to fans who hold an active subscription to your channel.
What does Banned status mean on Passes? Banned content has been found to be in breach of Passes' Community Guidelines or Terms of Service. Banned content cannot be shared anywhere on the platform.
How do I appeal a content moderation decision on Passes? Go to your Vault, find the content you want to appeal, and click the Appeal button. Appeals are prioritized in the moderation queue and reviewed within 24 hours.
How long does a Passes content appeal take? Content appeals submitted through the Vault are reviewed within 24 hours of submission. Appeals are prioritized within Passes' moderation queue to minimize wait time for creators.
Where can I read the Passes Community Guidelines? The Passes Community Guidelines are available here. They are written in plain English and organized into clear categories to make them easy to navigate.
Building a Safer, Stronger Creator Community on Passes
Safe communities are better communities. When creators and fans know there are clear standards, transparent processes, and accessible tools for resolving issues, everyone benefits: fans feel safer engaging, and creators can focus on building without worrying about their content or their community.
Read the Passes Community Guidelines to understand what content is supported on the platform, and use the Appeals tool in your Vault if you ever need to challenge a moderation decision.
If you have questions or need support, reach out to the Passes team at help@passes.com or visit the Passes Help Center.